dxwin is committed to protecting your information
This policy provides a complete description of how your personal information is collected, stored, and kept secure on the dxwin platform.
This Privacy Policy ("Policy") sets out dxwin's commitment to the collection, processing, storage, and protection of personal information of users of the dxwin platform and its related services ("Services"). By using our Services, you are considered to have given your consent to the terms of this Policy. Please read this Policy carefully. If you have any questions, please contact our support team.
Definitions & Applicability
The terms used in this Policy are defined below:
- "Personal Information" means any information that can identify a specific individual, such as name, address, email, phone number, identity document details, or financial details.
- "Platform" means dxwin's website, mobile application, and related digital services.
- "User" means any person who has registered on the dxwin platform or is using the Services.
- "Third Party" means partner organisations, payment providers, or technology suppliers that have a contract with dxwin.
This Policy applies to all users of dxwin, whether they use the Services from Bangladesh or any other location.
What Information We Collect
2.1 Registration & Account Information
When you open an account on dxwin, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Home address
- National ID card or passport details (for identity verification)
- User's preferred currency and language
2.2 Financial & Transaction Information
For payment processing we collect:
- bKash, Nagad, Rocket, or bank account details (for transaction verification)
- Deposit and withdrawal history
- Bet amounts and outcome records
We never store your full bank account number or PIN.
2.3 Technical Information
To improve service quality and ensure security, we automatically collect:
- IP address and device identifier
- Browser type, operating system, and version
- Login time, session information, and page navigation patterns
- Information obtained from cookies and similar tracking technologies
Purpose of Using Information
dxwin uses collected information only for the following purposes:
Identity Verification & Account Management: For creating your account, the login process, and confirming your identity.
Payment Processing: For managing deposit and withdrawal transactions smoothly.
Security & Fraud Prevention: To detect and prevent unauthorised access, money laundering, or fraudulent activity.
Customer Service: To respond to your complaints, questions, or requests.
Service Improvement: To analyse user experience and improve the quality of the platform.
Notifications & Communications: To send important updates, transaction confirmations, or service-related information.
Data Retention & Security
4.1 Retention Period
We retain your personal information for as long as your account is active or as needed to provide the Services. Even after an account is closed, certain information may be kept for a specific period due to legal or regulatory obligations.
4.2 Security Measures
dxwin uses industry-standard technology to protect your information:
- SSL Encryption: All data transmitted between your browser and our servers is sent in encrypted form.
- Firewall & Intrusion Detection: Robust network protection to prevent unauthorised access.
- Two-Factor Authentication: An additional layer of security when logging into your account.
- Access Control: Only authorised staff can access personal information.
- Regular Security Reviews: Our systems undergo regular security testing.
However, 100% secure communication over the internet is not possible, so we cannot guarantee complete security. You are also responsible for keeping your account password secure.
Sharing Information with Third Parties
dxwin does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Payment Processing Partners
The necessary financial information is shared with the relevant payment service providers for processing bKash, Nagad, Rocket, and bank transfers. These partners may use the information only for the specified purpose.
5.2 Technology & Service Providers
The minimum necessary information may be shared with contracted third parties for server management, analytics, or gaming software provision.
5.3 Legal Obligations
In the case of a court order, government investigation, or legal obligation, we may be required to provide relevant information to the authorities.
5.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be included. Users will be informed in advance in such circumstances.
Cookies Policy
The dxwin platform uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of the Services.
6.1 Types of Cookies
- Essential Cookies: For maintaining login status and ensuring security.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand platform usage and improve the experience.
You can disable cookies from your browser settings, but this may affect the functionality of some services.
User Rights
You have the following rights regarding your personal information:
7.1 Right of Access
You can apply to us at any time to find out what information we hold about you and how it is being used.
7.2 Right to Rectification
If there is any error or incompleteness in the information we hold about you, you can request a correction. Most information can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information may be required to be retained due to legal, regulatory, or contractual obligations.
7.4 Right to Object to Processing
You can withdraw your consent to marketing communications at any time. This will not affect the lawfulness of prior processing.
7.5 How to Submit a Request
To exercise any of the above rights, email us at [email protected]. Our team will process your request as quickly as possible.
Privacy of Minors
dxwin's Services are for those aged 21 and above only. We do not intentionally collect any personal information from minors. If a person registers using a false age and this is reported to us, the relevant account will be closed and the collected information will be deleted.
If you believe a minor is using our platform, please notify us at [email protected].
International Data Transfers
dxwin primarily provides services for the Bangladesh market. However, in some cases your information may be stored or processed on servers in other countries. In such cases we ensure that the data recipient maintains appropriate security measures and follows applicable privacy standards.
Policy Changes & Updates
dxwin reserves the right to change this Privacy Policy as needed. In the event of any significant change, we will:
- Publish the updated policy on this page.
- Where applicable, notify registered users by email or platform notification.
- Continued use of the Services after a change will be considered as consent to the new policy.
For this reason we recommend that you review this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Direct chat is available on our platform 24/7.
Our privacy team will review your request and endeavour to respond as quickly as possible. We provide support in both Bengali and English.